PRIVACY POLICY

The Personal Information Protection Act regulates the way private sector organizations within British Columbia collect, use, keep, secure and disclose personal information of its employees and the public. Personal Information means all information about an identifiable individual. The House of Savoy recognizes the importance of privacy and recognizes the sensitivity of personal information received by us in the course of our business.

We reserve the right, at our sole discretion, to change, modify, add, or delete portions of our Privacy Policy at any time without further notice. If we do this, we will post the changes to the Privacy Policy on House of Savoy’s website (the “Website”).

INFORMATION WE COLLECT FROM YOU

We collect information about you whenever you use, visit, or make purchases at our store or through the Website, contact us with inquiries or otherwise use our Website. Our Website’s operating system may automatically record some general information about your visit, such as: The Internet domain for your Internet service provider, and the IP address of the computer accessing the website.

The type of browser (such as ‘Safari’ or ‘Internet Explorer’) you are using. The date and time you visit our site and the web pages that you visit on our site. The web address of the previous website you were visiting, if you linked to us from another website.

We may also use cookies to determine the usefulness of our Website information to our users and in helping you find the information you need.

HOW WE USE THE INFORMATION WE COLLECT

We may use the information we collect about you in a variety of ways, including: to process your purchases of products to communicate with you about purchases to be able to selectively send you communications that may be of interest to you, either electronically or otherwise to respond to your customer service inquiries and requests for information; to understand and analyze our sales and your needs and preferences; to improve our shop; to individualize your experience on our Website to facilitate your movements throughout our Website to post your comments or statements on our Website and social media platforms; to detect, prevent, or investigate security breaches or fraud; and to maintain appropriate records for internal administrative purposes.

PROTECTION OF PERSONAL INFORMATION

We are committed to protecting personal information by ensuring appropriate security safeguards are in place. Safeguards will vary depending on the sensitivity of the information and may include measures such as password-protecting electronic documents, locking paper files and ensuring only authorized personnel have access to certain documents.

We will strive to keep your personal information as accurate and up-to-date as necessary. The length of information retention varies in relation to the nature of the service provided. We keep information for the length of time necessary to fulfil the purpose(s) for which it was collected or as otherwise required by law. We will destroy documents (including electronic documents) containing personal information when retention of the personal information no longer serves the purpose for which it was collected and is no longer necessary for legal or business purposes.

STORING AND PROCESSING YOUR INFORMATION

Your personal information is stored and processed on servers in Canada and the United States and may in some cases be transferred to other countries. Where your information is transferred outside of Canada, it may be available to government authorities under lawful orders and laws applicable in those countries. The laws on holding personal information in the United States may vary and be less stringent than laws of your province or Canada. Regardless of where your information is processed and regardless of the company or person who processes your information on our behalf, we will take steps to protect your information in accordance with applicable data protection laws and this Privacy Policy.

YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION

If you have questions or concerns about privacy, contact the House of Savoy’s Privacy Officer at info@houseofsavoy.ca.

Upon written request, you have a right to see and ask for corrections to your personal information that we have on file. We will normally respond to your request within 30 days. You can make a request by contacting our Privacy Officer. The contact information is listed above.

COMPLAINT PROCESS

If we are not able to resolve your privacy concerns, you may contact the Office of the Information and Privacy Commissioner of British Columbia:

PO Box 9038, Stn. Prov. Govt.

Victoria, BC

V8W 9A4

Telephone 250-387-5629 or 1-800-663-7867

Email: info@oipc.bc.ca

Website: www.oipc.bc.ca